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FAQ

Answers to popular questions:

Can I combine my orders?

I have asked to combine my orders but I have received a ‘ready to collect’ email.

Can I exchange an item from my order?

I selected pick up from store, but I can no longer collect, can I have my order delivered?

Why have I received a refund for my delivery charge?

Why have I received a delivery cancellation notification from DPD?

I have spent over £75, why haven't I got free delivery?

Why doesn't my discount code work?

My order has not arrived, when will it be delivered?

A product is out of stock, will you be getting more?