LOCKDOWN RESTRICTIONS

Opening times:

Monday and Thursday 12-3pm.
We are only open for click and collect, and returns. If you cannot make these times please contact us and we will accommodate where possible, or you can post your returns to:

Chester Boutique Online Returns
26 Bridge Street
Chester
CH1 1NQ

Delivery:

We state 2-5 working days for delivery, we are having collections from our online office on Mondays and Thursdays, and this should not affect the quoted delivery time. If you have not received your parcel after 5 working days please contact us.

Our courier, DPD, provide a full tracking service. Once the parcels have been collected they should be delivered the next day, however all couriers are extremely busy at the moment so please allow 2-5 days for your delivery.


Returns:

As we are not in the shop every day, returns parcels may go to a neighbour or the local sorting office, which could result in a short delay in processing your refund.

All returns must be posted or brought back to the shop during the stated hours, returns after lockdown that have gone over the 14 day returns period may not be accepted. 

Please return to:
Chester Boutique Online Returns
26 Bridge Street
Chester
CH1 1NQ
 

Click and Collect:

If you can’t get to us to collect please contact us to arrange delivery (£4.99).

Vouchers & credit notes:

Contact us to activate online. Send a photo of all vouchers, front and back (there should be a handwritten code on the back) or a photo of the credit note and we will reply with a code to use online.
Send us a Facebook message or email.

Please bear with us, online is extremely busy and we’re doing everything we can to make it as easy as possible for everyone.
Thank you for your love and support ❤️ Dawn & the girls xxx