Delivery & Shipping

COLLECT FROM STORE - FREE

Collections are available every day from our store.

Please wait for your collection email notification before coming to collect.

Click and collect orders will be held in store for 10 days from the day of the collection notification. After this time we will contact you to arrange a collection date ASAP, arrange delivery, or process a refund. If we cannot get in touch with you, the order will be automatically refunded.

Opening times: Monday 10am-4pm, Tuesday to Friday 10am-5pm, Saturday 10am-6pm, Sunday 11am-4pm.

Any orders placed after 12pm on a Friday may not be available for collection until the following Monday. We can be very busy over the weekend, and have limited online staff, so we cannot guarantee orders placed after this time will be ready to collect over the weekend. If we can get the order ready for you, you will receive a collection notification email.

26 Bridge Street, Chester, CH1 1NQ

DELIVERY - MAINLAND UK

Standard delivery is £4.99, estimated 1-3 day delivery time.

Orders placed before 10am will be collected and dispatched the same working day. Any orders placed after 10am will be collected and dispatched the following working day.

Our courier does not collect on weekends or bank holidays, so for example, and order placed after 10am on a Friday will not be collected until the following Monday (or Tuesday if it is a bank holiday).

Delivery is 1-3 working days, this does not include weekends or bank holidays.

We cannot guarantee next day delivery. This is to allow for delays or any technical issues with ourselves our the couriers. Parcels are not guaranteed for Saturday delivery, this depends on your local depot as to how busy they are.

As a small business we are trying to keep costs as low as possible, whilst offering you the best service. We use DPD who have an excellent reputation and first rate tracking service. Whilst we cannot guarantee next day delivery, most parcels are delivered in 1-2 working days.

If you experience any issues or your parcel has not arrived, please contact us on:

customercare@chesterboutique.com

ROYAL MAIL: Some parcels outside of the DPD delivery area will be delivered via Royal Mail, this will be at no extra cost to the customer. It will be a tracked service and a tracking number will be provided.

ROYAL MAIL FOR VOUCHERS: We do provide a signed for delivery service for vouchers, however we have found that DPD offer a faster service.

DELIVERY - Northern Ireland, Highlands and Islands, Scilly Isles, Isle of Man, Jersey & Guernsey

Northern Ireland, Scottish Highlands & Islands:
Royal Mail Tracked delivery is £6.99

Isle of Man, Isle of Wight, Jersey & Guernsey:
Royal Mail Tracked delivery is £8.99

Orders placed before 12pm will be dispatched the same working day. Any orders placed after 12pm will be dispatched the following working day.

We do not currently dispatch on weekends or bank holidays, so for example, and order placed after 12pm on a Friday will not be collected until the following Monday (or Tuesday if it is a bank holiday).

Delivery is 2-5 working days, this does not include weekends or bank holidays.

DELIVERY - Republic of Ireland
(Currently suspended whilst we look into EU VAT rules)

PLEASE NOTE

All delivery timeframes are estimates
There are no collections or orders processed over bank holidays
All orders placed over a bank holiday will be processed and dispatched on the following working day
If you have any problems once your order has been placed, please get in touch. We cannot guarantee orders can be changed or cancelled however we will do our best.
Please ensure all delivery addresses and instructions are entered correctly. We cannot be held responsible for any missing parcels if address details were entered incorrectly. If parcel is returned to us any charges will be incurred to the customer.

DELIVERY - INTERNATIONAL
(Currently suspended whilst we look into EU VAT rules)

We ship to anywhere in the world. We use Royal Mail for international deliveries and prices can vary, so we do not charge a fee until we have a quote for you. Once you have placed your order, you will receive a postage quote via email.

If the postage cost is accepted, the payment can then be made via PayPal.

If the postage cost is too high we can cancel the order and refund immediately.

For international parcels we find that the cost is at least £9-£10, this will increase as more items and weight is added.

Please email us if you have any questions about sizing, styling or anything you see on our website. We can help you select your products to make sure your order is suitable for you before shipping.