Returns

REFUNDS AND RETURNS (under lockdown restrictions)

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return and refund. 

As we are not in the shop every day, returns parcels may go to a neighbour or the local sorting office, which could result in a short delay in processing your refund.

All returns must be posted or brought back to the shop during the stated hours, returns after lockdown that have gone over the 14 day returns period may not be accepted. 

Please return to:
Chester Boutique Online Returns
26 Bridge Street
Chester
CH1 1NQ
 

All returns must be posted or brought back to the shop during the stated hours, returns after lockdown that have gone over the 14 day returns period may not be accepted. 

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, and in any original packaging. You’ll also need the receipt or proof of purchase. When we have received your return we will process the refund within 48 hours (Monday-Friday).

As a small business we try to keep delivery costs as low as possible. At this time we are unable to offer a free returns service, buyer would need to pay return postage.

You can always contact us for any return question at customercare@chesterboutique.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Certain types of items cannot be returned, including underwear, swimwear and earrings for hygiene reasons. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards or vouchers.

 

Exchanges 
The fastest way to ensure you get what you want is make a separate purchase for the new item and return the other for a refund.

As a small business we are unable to offer an exchange service or cover exchange postage costs, however this is something we will be working towards in the future. Please contact us if you have any queries about exchanges.
 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.