REFUNDS AND RETURNS

ONLINE PURCHASES:

We have a 14-day return policy, which means you have 14 days after receiving your item to return and receive a refund.

You do not need to contact us to arrange a return, or notify us that you are returning an item.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, and in any original packaging. You’ll also need the receipt or proof of purchase. When we have received your return we will process the refund within 48 hours (Monday-Friday).

As a small business we try to keep delivery costs as low as possible. At this time we are unable to offer a free returns service, buyer would need to pay return postage.

You can always contact us for any return question at customercare@chesterboutique.com.

Our online returns policy is in line with the distance selling regulations.

IN STORE PURCHASES: 

For items purchased in store there is a 7 day exchange or credit note policy. We have a very fast turnover of stock and it moves very quickly, so we ask that any unsuitable items are returned to us as soon as possible.

For in store purchases, where there is an opportunity to try the products, we do not provide refunds, it is exchange or credit note only (credit notes can be used online).

Please contact us if there is a problem with returns.

Faulty items can be returned for a full refund.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, including underwear, swimwear and earrings for hygiene reasons. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards or vouchers.

 

Exchanges 
The fastest way to ensure you get what you want is make a separate purchase for the new item and return the other for a refund.

As a small business we are unable to offer an exchange service or cover exchange postage costs, however this is something we will be working towards in the future. Please contact us if you have any queries about exchanges.
 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.