RETURNS

ONLINE PURCHASES:

We request that you try and return unwanted or unsuitable items within 14 days, we have a very fast turnover of stock, and as a small independent business it would really help us out! This includes full price and sale items.

There is not need to contact us to notify or arrange a return, you have a total of 28 days to get it back to us.

As a small business we try to keep delivery costs as low as possible. At this time we are unable to offer a free returns service, buyer would need to pay return postage.

Please make sure the correct amount of postage is paid, if underpaid this will result in a delay in the parcel getting to us, and any further charges will be deducted from your refund.

You can always contact us for any return question at customercare@chesterboutique.com.

Our online returns policy is in line with the distance selling regulations.

IN STORE PURCHASES: 

For items purchased in store there is a 7 day exchange or credit note policy. We have a very fast turnover of stock and it moves very quickly, so we ask that any unsuitable items are returned to us as soon as possible.

For in store purchases, where there is an opportunity to try the products, we do not provide refunds, it is exchange or credit note only (credit notes can be used online).

Sale items are non-returnable when purchased in store.

Please contact us if there is a problem with returns.

Faulty items can be returned for a full refund.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Faulty items will be replaced at no extra cost, or refunded in full, including return postage costs.

Please send any incorrect or faulty items back via Royal Mail standard or signed for delivery, or standard delivery via a courier of your choice. Any other method, such as special delivery or guaranteed delivery will not be refunded in full.

Exceptions / non-returnable items 
Certain types of items cannot be returned, including underwear, swimwear, earrings and perfume oils for hygiene reasons. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards or vouchers.

Exchanges 
The fastest way to ensure you get what you want is make a separate purchase for the new item and return the other for a refund.

As a small business we are unable to offer an exchange service or cover exchange postage costs, however this is something we will be working towards in the future. Please contact us if you have any queries about exchanges.
 

Refunds 

Refunds are issued within 24 hours of receiving the item(s), and processed within the following 48 hours. If the refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If there is no packing slip, order number or contact details inside the parcel, this will result in a delay in the refund. You will need to contact us to ask if this has been received, as we will have no information to locate the order.

If the returned items do not meet the requirements of the returns policy, we will contact you.

Refunds Using Rewards

Rewards points vouchers are spread across each item in the order, and are refunded accordingly. This is an automatic default setting, and we are unable to change it, however we can adjust the refund, get in touch and we will correct it for you.

If you have used your rewards points for a voucher on an order, once the voucher is used it is not refunded. Please contact us to add the points back to your account. 

We are continually looking at ways to improve this system so please bear with us!